Frequently Asked Questions
Everything you need to know about your Park & Fifth experience.
How long will it take for my order to ship?
Standard orders are typically processed within 2-4 business days. For our 'Made-to-Order' bridal and bridesmaid collections, please allow 10-12 weeks for production and delivery.
What is your return policy?
We offer returns for store credit or refund on unworn, unwashed items with tags attached within 14 days of delivery. Please note that all 'Final Sale' items and custom alterations are non-returnable.
How do I determine my correct size?
We provide a detailed size guide on each product page. Since our garments are designed with a contemporary fit, we recommend measuring your bust, waist, and hips to compare against our specific collection charts.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please be aware that international orders may be subject to local customs duties and taxes.
Can I make changes to my order after it has been placed?
Because we strive to process orders quickly, we can only accommodate changes or cancellations within 2 hours of purchase. Please contact our support team immediately for assistance.
Are your garments ethically produced?
Quality and ethics are at our core. The majority of our collections are designed and ethically manufactured in our studio in Vancouver, Canada, ensuring fair wages and high-quality craftsmanship.